Complainant's Satisfaction Survey

Please take a few minutes to complete this brief survey. Your feedback helps us improve our work by better understanding and meeting your needs.

The survey is confidential; however, you may choose to provide your file number. This will allow the MPCC to better understand your feedback in the context of the particularities of your file.

Note: All the information collected on this form will be used in accordance with the Privacy Act, The information can only be used and disclosed in accordance with the terms of the Privacy Act and the Access to Information Act.

Should you prefer to complete a PDF form, kindly contact us at commission@mpcc-cppm.gc.ca, and we will provide it to you.

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Complainant's Satisfaction Survey

For each question, please select the statement that best measures your level of satisfaction with the service you received from the Military Police Complaints Commission (MPCC). Written comments are welcome.

1. It was easy to file a complaint and/or request for review with the MPCC.
2. The MPCC responded to my information requests in a professional and timely manner.
3. The MPCC's decision, including its findings and recommendations, were easy to read and understand.
4. Do you want us to contact you about your feedback?
5. Regardless of the outcome of my complaint, the MPCC handled the complaint in an impartial manner.
6. The MPCC completed its review of my file in a reasonable amount of time.
7. It was important to have my complaint reviewed by an external organization, independent from the Canadian Forces.
8. I am satisfied with the MPCC's overall handling of my complaint.

Thank you for taking the time to complete the satisfaction survey. Your feedback is invaluable to the Military Police Complaints Commission and will help us in improving our services.

Once completed, you may submit the form electronically by clicking on the “Submit Form” button. Supporting documents cannot be attached to this submission. You will receive a copy of your complaint by email from the MPCC. If you have any additional documents to provide, you can do so upon receipt of the confirmation by responding to the email from the Commission.

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