Code of Communications

We are committed to communicating with you in a respectful, professional, and civil manner. Similarly, we expect the same courtesy from you.

While understanding that the circumstances or issues you are communicating may be stressful, we will not accept abusive behaviour and communications towards staff and are required by law to protect our employees from it. Such behaviour includes threats, vexatious or harassing comments or conduct, sexual harassment, intimidation, yelling or screaming, and obscene, racist and discriminatory statements.

Repeated behaviour of this kind may result in our communicating with you only in writing or otherwise restricting future interactions with you. We invite you to read the Policy on Discretion to Change or Restrict Access to Staff or Services due to Unreasonable Complainant Behaviour.

Date modified: